Return Policy

How do I return a product?

Items can be returned within 30 days if they are unused and in their original condition. You can choose a refund, store credit, or exchange.

Conditions:

• Return requests must be made within 30 days of delivery.
• Customers are responsible for return shipping costs.
• Store credits, or exchanges will be processed within 1 business day after receiving the returned item if it meets the return conditions. Refunds will be processed within 7 business days after receiving the returned item if it meets the return conditions.
• Refunds can only be issued to the original payment method.

What steps do I follow to start a return?

Email us at info@tanthrough.com.au or use the contact form on our website. We will guide you on how to return the product to our location in Stara Zagora, Bulgaria.

What happens after my return is received?

Returns are processed within 1 business day for exchanges or store credits. Refunds are issued within 7 business days.

• If you would like a replacement it will be sent within 1 business day. You will receive tracking information for delivery.
• If you would like credit for future in-store purchases you will receive it within 1 business day via a code to your email.
• If you would like a refund of your payment you will receive it within 7 business days.