Frequently Asked Questions
Shipping Policy
We process orders within 1 business day. You will receive a shipping confirmation email with a tracking number once your order is dispatched. Orders after 2:00 AM GMT-06:00 on weekends will be processed the following business day.
Orders over АUD$100 qualify for free express shipping worldwide. Orders under this amount are subject to a АUD$29 shipping fee.
Your package should arrive within 2 – 4 days after receiving the tracking number due to our express delivery service.
Yes, address changes can be made after your order has shipped. Contact us as soon as possible to adjust the delivery details.
Returns & Exchanges
Items can be returned within 30 days if they are unused and in their original condition. You can choose a refund, store credit, or exchange.
Conditions:
- Return requests must be made within 30 days of delivery.
- Customers are responsible for return shipping costs.
- Store credits, or exchanges will be processed within 1 business day after receiving the returned item if it meets the return conditions. Refunds will be processed within 7 business days after receiving the returned item if it meets the return conditions.
- Refunds can only be issued to the original payment method.
Email us at info@tanthrough.com.au or use the contact form on our website. We will guide you on how to return the product to our location in Stara Zagora, Bulgaria.
Returns are processed within 1 business day for exchanges or store credits. Refunds are issued within 7 business days.
- If you would like a replacement it will be sent within 1 business day. You will receive tracking information for delivery.
- If you would like credit for future in-store purchases you will receive it within 1 business day via a code to your email.
- If you would like a refund of your payment you will receive it within 7 business days.
General Questions
We accept a variety of payment methods including credit/debit cards, American Express, Mastercard, Visa, and digital payments such as Apple Pay and Google Pay.
Generally, low-value shipments do not incur additional taxes or duties in most regions. However, international orders may be subject to local taxes and fees, which are the responsibility of the buyer. Australian Sun Tan Through Swimwear cannot refund or cover these charges.
You can adjust your order details or cancel it before shipping. Orders are processed within 1 business day. Once a tracking number is provided, changes or cancellations are no longer possible. Contact our customer support team at info@tanthrough.com.au or through our contact form for any issues.
We offer a detailed size guide on each product page to assist you in selecting the right size. For further assistance, please contact our customer service team via email at info@tanthrough.com.au or through our contact form.
Indeed, all our products are manufactured in Stara Zagora, Bulgaria. We adhere to high standards of quality control and use the finest materials available.
Don’t hesitate to reach out for more details. Use our AI assistant, email us at info@tanthrough.com.au, or contact us through our website’s contact form.